Disputes Initiated in First Few Days of 45-day Dispute Period Have Been Lost in OPS

By Madeline Caraboolad

If you received notifications for disputes initiated by HCPs within the first few days of the 45-day dispute window, you may have a hard time locating them in the Open Payments system. This is due to a data refresh that occurred on April 8th, resulting in all disputed initiated between April 6th – 8th being lost. CMS has since reached out to HCPs letting them know if they initiated a dispute during this timeframe, they will have to do it all over again because it’s not longer in the system. However, this issue has not been proactively communicated to the Applicable Manufacturers that initially received the dispute notifications by email. So pay attention to the disputes that you’ve gathered and are researching, they may no longer be valid.