Technical Consultant (San Francisco)

San Francisco, California

Position Overview

Polaris Solutions is searching for an energetic Consultant or Sr. Consultant to join our growing technology team. The candidate will lead system implementation projects to deploy our suite of compliance operations solutions for leading life sciences companies. The role will also manage relationships with existing clients and will have responsibility for key Polaris accounts; setting and driving towards account level objectives, and ensuring goals are being met. The candidate will also work closely with Polaris Solutions’ delivery units, including our support, development, and implementation teams.

The Consultant will be involved in all aspects of Polaris’ delivery life cycle, including sales, contracting, consulting, project execution, support, business process outsourcing, and client management. The role will also be responsible for account management following a successful implementation, and will work with our support teams to ensure a high level of client satisfaction. Finally, the candidate will be an escalation point for clients and will be responsible for maintaining a positive relationship with them.

General Responsibilities

  • Successfully manage end to end projects ensuring a high level of quality
  • Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients
  • Establish and maintain a positive client relationship
  • Balance the needs of multiple clients within the Senior Consultant’s portfolio
  • Responsible for meeting all defined account metrics and objectives
  • Act as point of contact for client escalations and responsible for driving resolutions
  • Identify and market sales opportunities for new products or functionality
  • Develop pricing and lead contracting for implementation projects and system upgrades
  • Assist with internal IT strategy and product development
  • Provide mentorship for junior staff members
  • Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences)
  • Special projects and internal projects will also be assigned on an as needed basis

General Requirements

  • 4+ years in an IT project management role
  • Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus
  • Undergraduate degree required (Computing / Engineering / MIS / Information Science); MBA preferred
  • Demonstrated knowledge and mastery of the project management and/or software development lifecycle framework and processes; PMP certification preferred
  • Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills
  • Successful track record of delivering projects that are on-time, on-budget and on-scope  while consistently ensuring client satisfaction and quality of delivery
  • Willingness to have a different opinion, ability to articulate thoughts and concepts well
  • Ability and willingness to attain and improve skills related to the Polaris Core Competencies
  • Experience or knowledge of pharmaceutical industry not required, but definitely a plus
  • Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps
  • Have willingness and preference to “roll up sleeves” and work alongside the team

Physical and Location Requirements:

  • Ability to work in the San Francisco office on a regular basis
  • Ability to travel to client and vendor sites as needed (up to ~25%)

Please submit application here for San Francisco office: https://polarismp.workable.com/jobs/413085