Consultant/Sr. Consultant (Hong Kong)

Queen's Road Central, Hong Kong

Position Overview

Polaris Solutions, LTD is searching for an energetic Consultant/ Sr. Consultant, to join our growing technology team. This person will be a part of technology teams focused on Systems Implementation projects to design, develop, and deploy applications which meet the defined goals and objectives of the engagement. The Consultant/ Sr. Consultant will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams.

The Consultant/ Sr. Consultant will be involved in all aspects of Polaris’ delivery life cycle, including contracting, consulting, project execution, support, business process outsourcing, and client management.

General Responsibilities

  • Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients
  • Establish and maintain a positive client relationship
  • Balance the needs of multiple clients within the PM’s portfolio
  • Periodically distribute client surveys to measure satisfaction levels
  • Ensure account is meeting all defined metrics and objectives
  • Act as point of contact for client escalations and responsible for driving resolutions
  • Identify and market sales opportunities for new products or functionality
  • Maintain financial goals of accounts and meet revenue goals
  • Lead contracting and pricing of system customizations
  • Assist with internal IT strategy and implementation
  • Assist with identifying and developing new technology offerings
  • Provide mentorship for junior staff members
  • Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences)
  • Special projects and internal projects will also be assigned on an as needed basis

General Requirements

  • 4+ years in an account management role for a SaaS based organization
  • Must be fluent in English;
  • Japanese or Mandarin highly preferred
  • Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus
  • Undergraduate degree or equivalent experience required (Computing / Engineering / MIS / Information Science); MBA preferred
  • Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills
  • Successful track record in growing accounts and consistently maintaining positive client relationships
  • Willingness to have a different opinion, ability to articulate thoughts and concepts well
  • Ability and willingness to attain and improve skills related to the Polaris Core Competencies
  • Experience or knowledge of pharmaceutical industry, a plus – Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps
  • Knowledge of specific project management methodology (e.g. PMI) and/or software development (e.g. Agile, Waterfall, etc.) preferred
  • Have willingness and preference to “roll up sleeves” and work alongside the team
  • Strong leadership skill, analytical, organize, well planning, be proactive and with can do attitude

Physical and Location Requirements

  • Ability to work out of the Hong Kong office (core Polaris office hours are 9 am to 6 pm, Monday through Friday)
  • Ability to travel to client and vendor sites as needed (up to 25%)

BENEFITS

We offer you a career

While we will offer you a specific role (your starting role will be determined based on your experience), it is our goal to offer you a career. With our strong focus on personal development, we want to help you continue to grow as a professional as well as within our organization. Our model comprises of six roles: analyst, consultant, senior consultant, project manager, director, and partner. It is our goal to help you progress through these steps.

In addition, we strongly believe that being part of a small and growing team provides a great degree of freedom and independence that will result in an enjoyable and unparalleled learning experience.

Specifically we offer:

  • Very attractive salary and benefits (competitive within the consulting industry)
  • An open company culture – not hierarchical
  • The opportunity to work in a growing start-up environment – with plenty of room for ingenuity
  • A career management program tailored to your development needs
  • The opportunity to learn from experienced colleagues with backgrounds in consulting and IT, who have worked for companies such as McKinsey, BCG and Accenture
  • The possibility to specialize in the fields of consulting, IT, and Life Sciences

More information and applications

To apply, please send a cover letter and CV (in English) to: https://polarismp.workable.com/jobs/596636

 For any additional information or questions, please contact: hreurope@polarismanagement.com or call Elise Oussoren at +31 20 240 2518.  You can also visit our website www.polarismanagement.com.

**Polaris is an Equal Opportunity Employer**